IT Executive

**4Responsibilities**

1. Research and identify solutions to software and hardware issues

2. Diagnose and troubleshoot technical issues, including account setup and network configuration.

3. Track computer system issues through to resolution, within agreed time limits

4. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

5. Refer to internal database or external resources to provide accurate tech solutions

6. Ensure all issues are properly logged

7. Prioritize and manage several open issues at one time

8. Follow up with clients to ensure their IT systems are fully functional after troubleshooting

9. Prepare accurate and timely reports

10. Document technical knowledge in the form of notes and manuals

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Flexible schedule

Shift:

- Day shift

Ability to commute/relocate:

- Bus Stand, 174, Green Park,, Jalandhar, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)