Facility Executive

JLL supports the Whole You, personally and professionally.

Facility Executive - (Tower in charge)
Property and Asset Management - Residential

**How We support the Whole You**:
Our benefits are a good reason to come to JLL.
We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.

**Benefits to eligible employees, include**:
**Co-Parenting Leave**: 10 Days
**Employee Assistance Programme (EAP)**: Santulan
Crèche Benefit
**Group Medical Coverage (GMC) Default plan**: Option of INR 300,000 that covers self, spouse, children and parents / in-laws
**Personal Accident Insurance**: 2 x ABS (Minimum of INR 500,000 and Maximum of INR 3,000,000)
**Term Life Insurance**: 2 x ABS (Minimum of INR 700,000 and Maximum of INR 10,000,000)

**Location**: Kolkata
What this job involves -Brief customer regarding the rules and regulations of the condominium. Assist in the documentations, MIS
Coordinating, scheduling and conducting complaint management activities
Provide support for office Administration
Keeping a track and following up with the concerned person for closing the concerns raised by customers
Operates emergency response desk; coordinates emergency action during off hours or in case of emergency/ breakdown or failures
Perform related duties as assigned by the FM
Receive & log calls/ complaints/ requests from clients/ customers/ tenants etc.
Forwarding on reactive calls to FM / Engineers / maintenance staff
Issue job cards
Handle Complaint Management System efficiently and effectively
Answering queries from the clients / customers
Provide necessary inputs for Daily Management Report
Ensure that DMR is shared with all the stake holders daily
Generating Performance reports to present to the Management on Monthly basis
Monitoring the ongoing works schedule
Filing of paperwork
Taking/Producing Minutes of Weekly and Monthly Meetings
Centralising all logs and requests
What we’re looking for is an expert who can effectively streamline processes and requests
In line with this, you’ll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. You’ll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time.
Furthermore, you’ll keep tabs on feedback and communicate with the requestor to ensure the closure of the task. You’ll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting engineers in conducting analyses is also within your scope.
Performing other ad hoc tasks
As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Part of your mandate is to contribute to the monthly management report for our clients. Likewise, you’ll work closely with property manager in assisting clients regarding the protocols of interior works and other services.
Likewise, you’ll be working side-by-side with Softservices team (housekeeping, horticulture, club facilities, other amenities, etc.) in handling our contractors and developing operational procedures. Ensuring workplace safety is also within your scope. To do this, you’ll actively participate in health and safety reviews and identify potential risks. You’ll also participate in emergency evacuation procedures as needed.
Are you a degree holder with two to five years’ experience in facilities management?
Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety?
Do you have a proven track record in rolling out improvement initiatives?
Flexibility in working with a team.
Likewise, you must possess a customer-centric focus and superior organisational skills to manage daily activities effectively.
You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients.
Ability to multi-task in a fast paced, constantly changing environment
Procedure oriented, ability to work a flexible schedule including overtime and workday changes
If you said yes to all these, then we encourage you to apply.
Desired experience and technical skills
Required
Bachelor’s Degree or graduate/MBA or related field preferred
Basic understanding PC hardware and connectivity components
Strong knowledge of Windows OS & Office
Basic understanding of WEB technologies and components
Excellent phone skills, good listener
Experienced in communicating with senior and executive level managers
Good written and verbal communications

About JLL
- We’re JLL—a leading professional services and investment management