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IT Support Assistant

3 weeks ago

Dehra Dun, India OnceHub Full time

**Duties and Responsibilities**
- Provide remote technical support across the company. Diagnose and resolve technical issues.
- Manage employee laptops and mobile phones through endpoint management solution.
- Manage the IT department’s on and off boarding processes.
- Application management, including setup and configuration, permission management, patching, backup and business continuity.
- Monitor and test PC performance and provide PC performance statistics and reports.
- VPN and anti-virus installation, management, and troubleshooting.
- Evaluate and recommend hardware and software products for purchase.
- Liaise with third-party support and PC equipment vendors.
- Manage IT asset register of software and hardware
- Undertake small to medium-sized IT projects as instructed.

**Requirements and Experience**:

- 1 - 3 years of experience as an IT intern or junior IT support assistant
- A Bachelor’s degree in IT or equivalent experience
- Good experience in troubleshooting desktop operating systems remotely
- Ability to work independently from home and drive outcomes virtually
- Excellent English communication skills (both verbal and written), with the ability to communicate effectively with all levels of employees
- Flexibility with your work schedule as you will need to on/off board employees in different time zones
- Programming or scripting experience is beneficial
- Strong and stable internet connection of at least 15 MBPS.
- Work in a modern SaaS, Product-led company
- Work remotely from home, saving you commuting time and promoting work-life balance
- Get exposure to working with employees and stakeholders on a global level
- Work in a tech, fast-paced and challenging environment that provides opportunities for growth
- Join a fantastic organizational culture that places learning at the centre of what we do
- Socialize with colleagues at our bi-annual company retreats - typically held at an international location (will resume once Covid-19 is under control)
- Receive paid sick and vacation days, 50% contribution to medical insurance, and many other benefits like festival gifts, wedding gifts etc.
- Work in a multicultural environment