Supply Chain and Customer Service Coordinator
6 hours ago
The role is responsible for managing **end-to-end supply chain, logistics, customs clearance, warehousing, and customer service operations** for multiple business units in India. It involves **order management from global factories (Europe, China, ASEAN, USA)** to **delivery and payment collection from Indian customers**, ensuring smooth coordination between internal teams, customers, and third-party logistics partners.
**Key Responsibilities**:
**1. Order & Logistics Management**
Manage customer forecasts and order placement with overseas factories. Coordinate with freight forwarders and logistics partners for sea/air shipments. Ensure timely shipment tracking, delivery updates, and proactive communication with customers. Handle delays through coordination and issue resolution across functions.
**2. Customs & Warehouse Operations**
Oversee customs clearance, compliance documentation, and payments. Supervise 3PL warehouse operations-stocking, barcoding, inspection, and repackaging. Ensure accurate inventory management, order dispatches, and quarterly stock audits.
**3. ERP & Process Management**
Work in MS D365 ERP for product master data, vendor/customer records, sourcing, and planning. Support process optimization and inventory control in coordination with finance for payables.
**4. Lead & Customer Management**
Capture and qualify leads through CRM systems, route them to sales, and track conversion. Collaborate with Sales and Marketing for smooth lead handling and customer engagement.
**Required Skills & Experience**:
4-6 years//' experience in **industrial electro-mechanical or OEM B2B environments**. Strong understanding of **international supply chain**, **INCO terms**, and **import/export documentation**. Hands-on experience in **logistics coordination, warehouse management, and order fulfillment**. Proficiency in **ERP/CRM systems (MS Dynamics, MS D365 preferred)** and **MS Office**. Excellent communication, analytical, and problem-solving abilities. Customer-focused, proactive, and able to perform under pressure.
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