Telecalling Bpo Executive

1 week ago


Urban Estate Gurgaon, India BE Consultant Services Full time

Managing a team of representatives offering customer support.
- Making 60-90 calls per day for sales
- Completing the target
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

Call HR:

- **8817161180**

Good communication skills and writing skills


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