Customer Care Rep

2 weeks ago

Mumbai, India NCR Full time

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Duties / Responsibility
- Keeping check and control on SLA & optimizing it by Planning and operational efficiency to meet organizational goals.
- Managing customer expectations and escalations.
- Fair knowledge of Helpdesk operation, Cash in transit, Insurance process
- Must be of aware of regulatory guidelines by authorities
- Capabilities to adopt frequent changes in scope and delivery as per business & customer requirement
- Should be able to communicate with customer & internal stake holder.

Citifications’ & Skills
- Must have Bachelor’s / Master’s degree
- Must possess exceptional communications skills as he deals with people from the top management, clients, customers, and staff. He/she must be analytical, professional and organized.
- Should know how to work independently and as part of a team.
- They must have excellent mathematical skills.

Expected to work in different time zones & ability to identify opportunity and risk to communicate with top management and clients.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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