**Job Description - Customer Relationship Officer (CRO) / Public Relations Officer (PRO)**

**About the Company**
RS&RS Animal Health Care Pvt. Ltd. is a leading provider of animal and poultry health solutions, with a presence in 8+ states. We are committed to delivering safe, effective, and sustainable veterinary and aqua care products to improve animal productivity and welfare.

**Job Summary**

**Key Responsibilities**

**Customer Relationship Management**:

- Build and maintain strong, long-term relationships with clients, distributors, and business partners.
- Address customer inquiries, concerns, and complaints promptly and professionally.
- Regularly follow up with clients to ensure satisfaction and encourage repeat business.

**Public Relations & Brand Image**:

- Represent the company at trade fairs, exhibitions, conferences, and promotional events.
- Develop and maintain relationships with key stakeholders, media, and community groups.
- Assist in preparing PR materials such as press releases, newsletters, and promotional content.

**Sales & Support Coordination**:

- Collaborate with the sales team to understand customer needs and provide appropriate solutions.
- Coordinate order processing, delivery schedules, and after-sales support.
- Share market feedback with management to improve products and services.

**Reporting & Documentation**:

- Maintain updated customer records and interaction history in the CRM system.
- Prepare periodic reports on customer satisfaction, service quality, and PR activities.

**Required Qualifications**:

- Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
- 2-4 years of experience in customer relationship management, public relations, or client servicing.
- Strong communication, interpersonal, and problem-solving skills.
- Proficiency in MS Office and familiarity with CRM tools.

**Preferred Attributes**:

- Ability to build trust and rapport with clients.
- Professional appearance and confident presentation skills.
- Multitasking and time-management abilities.
- Fluency in English and Hindi (regional languages a plus).

**Benefits**:

- Competitive Salary Package.
- Incentives & Bonus Structure.
- Health Insurance & ESIC.
- Travel Allowance (as applicable).
- Training & Development Opportunities.

**How to Apply**:
**Job Type**: Full-time
**Pay**: As per industry standards.

**Job Types**: Full-time, Internship
Contract length: 6 months

Pay: ₹10,882.53 - ₹39,619.80 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Work Location: In person