Global Markets Operations

**OPERATIONS**

Operations is a dynamic, multi-faceted division that partners with all parts of the firm to provide banking, securities, and asset management services to clients around the world. In addition, Operations provides essential risk management and controls to preserve and enhance the firm's assets and its reputation. For every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow.

**YOUR IMPACT**

The primary responsibility of a Service Manager is to offer support for our clients and strategically partner with them to enhance overall operational service levels. The service manager acts in partnership with a wide variety of groups across the firm globally, with daily interaction across other Operations teams including Client Onboarding, Trade Management, Asset Servicing, Margin, Settlements, Regulatory etc. This role will also drive client service enhancement initiatives working closely with Engineering, Operations, Legal, Credit Risk, Compliance, and Business Leadership.

**OUR IMPACT**

The Client Coverage Group (CCG) team serves as a single point of contact for clients of the firm. The team oversees the strategy and execution of our front to back client experience from pre-trade to post-trade engagement to day to day issue resolution. We partner with our clients and internal teams to deliver outstanding operational service.

**JOB SUMMARY AND RESPONSIBILITIES**
- Build, maintain and enhance client relationships with new and existing clients. Provide clients with a single point of contact for a wide range of operational issues and account management queries, including addressing execution and position breaks.
- Compile and analyze metrics to assess client efficiency and experience. Leverage metrics to identify optimal operational channels, driving improvement in client processes and experience.
- Educate clients on enhancements to the GS offering and within the regulatory and vendor landscape
- Leverage your functional knowledge of financial service products and process lifecycle to enhance client experience
- Liaise with Operations teams across the F2B on a global basis.
- Interact with the Business, Sales, Legal and Compliance teams to ensure that commercial opportunities can be facilitated under controlled conditions.
- Work independently at times or with team members and management on strategic projects and process improvement initiatives to improve client service delivery.

**PREFERRED QUALIFICATIONS AND COMPETENCIES**
- Preferably has a Business Management degree with 3-5 years of experience
- Drive and Motivation - Successfully handles multiple tasks, takes initiative to improve his/her own performance, works intensely towards extremely challenging goals and persists in the face of obstacles or setbacks.
- Client Focus - Effectively handles difficult requests, builds trusting, long-term relationships with clients and manages client/business expectations as well as being able to view problems through the eyes of the client.
- Communication Skills - Communicates what is relevant and important in a clear and concise manner and shares information/new ideas with others.
- Business Focus - Understanding of operational workflows
- Teamwork - Strong team player, collaborates with others within and across teams, encourages other team members to participate and contribute and acknowledges the contributions of others.
- Judgment and Problem solving - Thinks ahead, anticipates questions, finds alternative solutions and identifies clear objectives. Sees the big picture and effectively analyses complex issues.
- Creativity & Innovation - Looks for new ways to improve current processes and develop creative solutions that are grounded in reality and have practical value.
- Influencing Outcomes - Presents sound, persuasive rationale for ideas or opinions. Takes a position on issues and influences others' opinions and presents persuasive recommendations

**ABOUT GOLDMAN SACHS**

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

© The Goldman Sachs Group, Inc., 2021. All rights reserved.

Goldman Sachs is an equal employment/affirmative action employer