Field Service Support Technician-mumbai

4 days ago

Mumbai Maharashtra, India Milacron Full time

Position Summary:
The purpose of the role is to provide end to end support to customers from installations of machines to breakdown and spares support. Also responsible for aftermarket sales revenue for the territory.

Work You’ll Do:

- To Provide End to End support to customers from Installation of Machines to breakdown calls, machine problem, Spare Support, Training for Machine Operating, Processing Problem, etc.
- Coordinate for pre installation requirement with customer.
- Developing & Implementation of the Corrective / Preventive actions for any Machine & further ensuring the Global Action of All Machines. Responsible for trouble shooting and providing solutions to overcome the problem.
- Responsible for installation and servicing of all machines in the region.
- Providing supports to customers for Mould Trial (In - House & on Site) for Machine Shipment.
- Responsible for Assembly of Machines & Machines operations at Customer Site
- Provide training to customers for the Machine Operating & Trouble Shooting of Machine Issue
- Responsible for retention of existing customers and visiting customers regularly to ensure liaison & converting them into repeat customers,
- Submitting the Field return part to factory for analysis as well as to recover cost of warranty of the part.
- Releasing flash for parts failure.
- Ensure customer training and customer care visit.
- Ensuring compliance to operational control procedure requirements & maintain history file.
- Generation of ERN (Engineering Request Note) for Modification in Machines
- Generation of Spare Parts Business & Developing the Spare Parts recommendation
- Maintaining Machine History in Sales Force
- Preparing & Submission of Service Report for each machine
- Maintaining Software Backup / Hydraulics Circuits & Bill of Material on Service Portal
- Providing Support & Suggestions to Design, Assembly & Testing Team
- Developing the FOC Spare Kit to Support Sales Engineers.
- Collection of Balance Payments for Spare parts.

Team:
This position is part of Mumbai region for Customer Support

Basic Qualifications:
Education required engineering diploma/degree in Plastics/Electrical/Mechanical experience of at least of 5 years in injection moulding.

Who we are:
Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems, injection molding, extrusion equipment. We maintain strong market positions across these products, as well as leading positions in process control systems, mold bases and components, maintenance, repair and operating (“MRO”) supplies for plastic processing equipment. Our strategy is to deliver highly customized equipment, components and service to our customers throughout the lifecycle of their plastic processing technology systems. Milacron is a Operating Company of Hillenbrand.

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