Grievance Redressal Expert

From 4 to 9 year(s) of experience

₹ Not Disclosed by Recruiter
- Imphal

**Roles and Responsibilities**

**Job Title/ Designation**:
Grievance Redressal Expert

**Qualification**:

- PG/Master/MBA in Public Administration/ Public Policy/ Public Health / Health Administration/Health Economics/Human Resource (HR)/CRM / equivalent
- OR
- BA-LLB/BE/B-Tech/MCA with Post Graduate Diploma in Public Administration/ Public Policy/ Public Health / Health Administration/Health Economics/ Public Relations/ Human Resource (HR)/CRM/ equivalent

**Eligibility Criteria**:

- Minimum of 4 years of Client Relationship Management/ Incident Management/Customer Care/Grievance Management
- At least 2+ years of experience in a government project, preferably in social sector schemes/missions.
- Well-versed in MS Office suite.
- Excellent communications skills
- **Desired: Experience of working in Health sector.**

**Roles & Responsibilities**:

- Set up Management Information System (MIS) and evolve procedures which are necessary for monitoring the public grievances and their redressal
- Identify areas of recurring grievances, analyze underlying cases, suggest commissioning of appropriate studies, where necessary, for systemic/ procedural corrections, cause review of policies/procedures which are identified as sources of grievances.
- Regularly inspect grievance machinery in attached/subordinate formations and undertake random sampling with a view to evaluating the quality of disposal of the grievances.
- Implement decisions taken by higher management on grievances received.

Any other task as may be given by State Nodal Officer, ABDM

**Name of project**:Ayushman Bharat Digital Mission (ABDM)

**Place of posting**:Manipur.
- Role:_Human Resources - Other
- Salary:_ Not Disclosed by Recruiter
- Industry:_Medical Services / Hospital
- Functional Area_Human Resources
- Role Category_Human Resources - Other
- Employment Type:_Full Time, Temporary/Contractual
- Key Skills
- Health EconomicsPublic HealthPublic PolicyPublic RelationsMS Office SuiteClient Relationship ManagementIncident ManagementPublic AdministrationGrievance ManagementSocial Sector

Education
- UG:_B.Tech/B.E. in Any Specialization,LLB in Any Specialization
- PG:_MBA/PGDM in Any Specialization

**Company Profile**:
National Institute for Smart Government (NISG)
- Company Info
- Contact Company:_National Institute for Smart Government (NISG)