Ar Caller

1 week ago

Chennai, India Alpha Corporates Full time

**Role: AR Caller**

**Experience: 1-4 Years**

**Skills: AR Calling, Denial Management, RCM, Eligibility Verification**

**Shift: Night Shift**

**Location: Chennai/Vellore**

Give wings to your career as an Accounts Receivable caller by joining our call center team. As an executive - accounts receivable caller, you will be responsible for making calls to insurance companies to follow-up on pending claims. We are looking for people with excellent spoken English skills, preferably with experience in account receivables, and denial management processes.

**Responsibilities**
- Perform pre-call analysis and check status by calling the payer or using IVR or web portal services
- Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference
- Record after-call actions and perform post call analysis for the claim follow-up
- Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact
- Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received etc prior to making the call
- Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments

**Skill Set**
- 1-4 Years of experience in accounts receivable follow-up / denial management for US healthcare customers
- Fluent verbal communication abilities / call center expertise
- Knowledge on Denials management and A/R fundamentals will be preferred
- Willingness to work continuously in night shifts
- Basic working knowledge of computers.
- Prior experience of working in a medical billing company and use of medical billing software will be considered an advantage. We will provide training on the client's medical billing software as part of the training.
- Knowledge of Healthcare terminology and ICD/CPT codes will be considered a plus

**Salary**: Up to ₹30,000.00 per month

Schedule:

- Night shift

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (preferred)

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