Rcm Telecallers
1 week ago
_Key Responsibilities:_
Answering Healthcare Inquiries: Handle incoming calls from patients, caregivers, and healthcare professionals seeking information and assistance.
Appointment Scheduling: Assist patients in scheduling medical appointments, consultations, and follow-up visits.
Insurance Verification: Verify patient insurance information, eligibility, and coverage for medical services.
Patient Support: Offer emotional support and guidance to patients and caregivers, especially during stressful or sensitive situations.
Complaint Resolution: Address patient complaints, concerns, and feedback professionally and effectively, escalating issues as necessary.
Follow-Up: Conduct follow-up calls with patients to ensure their satisfaction and gather feedback on their healthcare experience.
- Qualifications and Requirements:_
Healthcare-related certification or degree is a plus.
**Ready to work at night shift.**
Prior experience in healthcare call centres, patient services ,or USA based firm, or a related field will be preferred.
Knowledge of medical terminology and healthcare processes will be preferred.
Good verbal and written communication skills with a compassionate and empathetic demeanour.
Strong organizational and time management skills.
Positive attitude, patience, and a commitment to delivering exceptional patient care.
Pay: ₹20,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
