Sales Associate

2 weeks ago

Kollam, India MALIEAKAL GROUP Full time

**MDecor**is the premium furniture and home interiors showroom owned and operated by the renowned Malieakal Group, one of Kollam's most trusted names in retail. MDecor offers a wide range of furniture that combine aesthetic appeal with functionality. The showroom is located in Kollam near Iron Bridge, serving a growing customer base that values both design excellence and lasting craftsmanship.

We are looking for proactive sales executives to join our team. He/she will be responsible for:
**1. Customer Engagement & Relationship Building**
- Greet every customer warmly as they enter the showroom.
- Understand customer needs, preferences, and budget.
- Offer personalized recommendations on furniture designs, materials, and colors.
- Build long-term relationships for repeat business and referrals.

**2. Product Knowledge**
- Maintain strong knowledge of all furniture products, including:

- Materials (wood types, upholstery, finishes)
- Dimensions and customization options
- Assembly and care instructions
- Stay updated on new arrivals, trends, and promotions.

**3. Sales Conversion & Target Achievement**
- Guide customers from inquiry to purchase confidently.
- Achieve individual and showroom sales targets (daily, monthly).
- Suggest add-on products (e.g., cushions, decor items) to increase sales (upselling & cross-selling).

**4. Order Processing & Documentation**
- Ensure all customer details are correctly recorded for delivery and service.
- Assist with processing payments and financing options when applicable.

**5. Coordination for Delivery & After-Sales**
- Communicate customer delivery requirements to logistics teams.
- Follow up on order status and ensure timely delivery.
- Address customer service issues (damages, exchanges, complaints) promptly and professionally.

**6. Showroom Maintenance**
- Ensure showroom cleanliness, product arrangement, and visual merchandising standards.
- Regularly check that display pieces are damage-free and well-presented.

**7. Teamwork & Reporting**
- Collaborate with fellow sales team members to meet store-wide goals.
- Report daily sales performance and customer feedback to the manager.

**8. Upholding MDecor Brand Image**
- Maintain proper grooming and professional attire.
- Communicate politely and positively at all times.
- Uphold MDecor’s values of **trust, quality, and customer care**.

**Job Types**: Full-time, Permanent

Pay: From ₹15,000.00 per month

Ability to commute/relocate:

- Kollam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- Sales: 1 year (preferred)

Work Location: In person

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