Night Auditor

**Job Summary**
Young energetic people that have the drive to deliver outstanding customer experience.**

**Key responsibilities**:

- Take ownership of the property with supervising housekeeping - quality check, administration, Staff and guest interaction.
- Know your guests by name & Create a friendly and homely environment for them.
- Know your city, its cafés, bars, and restaurants, its art, its music - Give personalized recommendations to each guest to ensure a unique experience.
- OWN GUEST COMPLAINTS AND RESOLVE THEM YOURSELF- Handle escalated complaints
- Complete the guest data, managing late night guest requests
- Strive to generate the perfect feedback score with a personalized approach to every guest needs & experiences.
- Social Media management and posting activities and pictures of guests and their feedback.
- You will be responsible for everything amazing that we achieve and each negative review & guest feedback. Lead by example to make sure your subordinates join you in delivering an unforgettable guest experience.
- Publish personalized responses to reviews and guest feedback, also take relevant actions with reporting on negative feedback.

**Qualifications and Skills**
**Required Experience, Skills and Qualifications**
*To be successful in the role, you need:

- Passion for hospitality and the youth travel market
- Fluency in English writing & speaking
- Flexible in regards to timing.
- Yearning to deliver outstanding customer experience.
- Extrovert personality
- Responsible and should take initiative
- Willing to work the Night Shift
- Accounting Background (preferred)

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹18,000.00 per month

Schedule:

- Night shift
- Rotational shift

Application Question(s):

- What is your expected salary (Per month) ?
- What was your last salary? (Per month)
- Do you know how to use PMS (Property Management software)?
- Are you comfortable with the graveyard shift?

**Education**:

- Bachelor's (required)

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 2 years (preferred)

**Language**:

- English (required)

**Speak with the employer**
+91 9251634144