Tele Calling Executive- Ernakulam

2 weeks ago

Ernakulam District Kerala, India Factorhuman Resources Pvt Ltd Full time

**Job description**

We are looking for a motivated and customer-focused **Telecaller** to join our team. The Telecaller will be responsible for making outbound calls to potential or existing customers, handling inbound inquiries, providing product/service information, and maintaining customer satisfaction.

**Key Responsibilities**:

- Make outbound calls to customers to promote products/services.
- Answer incoming calls and resolve customer queries efficiently.
- Maintain a database of customer information and interactions.
- Follow up on leads generated through marketing campaigns.
- Achieve daily/weekly/monthly call and conversion targets.
- Handle complaints or objections professionally and escalate when necessary.
- Maintain call records and update CRM software regularly.
- Provide feedback on customer trends and product/service issues.

**Key Requirements**:

- High school diploma or equivalent; bachelor’s degree preferred.
- Prior experience in telecalling, customer service, or sales is a plus.
- Excellent verbal communication skills in [English / Local Language(s)].
- Good interpersonal skills and ability to build rapport over the phone.
- Basic computer knowledge (MS Office, CRM software, etc.).
- Ability to handle stress and remain calm under pressure.
- Self-motivated with a results-driven approach.
- **Hindi and English** language fluency is a must.

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Work Location: On the road

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