Spa Therapist

5 days ago

Jaipur Rajasthan, India RAFFLES Full time

**Company Description**
Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.
**Job Description** Jobs & Responsibilities-**
- Cooperate with the other therapists and the reception in the formulation of plans for projects.
- Be on time for appointments and thoroughly review appointments after completing each service and shift.
- Maintain inventory of supplies for the operation of the treatment rooms.
- Maintain accurate records as required by hotel and government regulations
- Maintain equipment for aesthetics and personal equipment in safe and sanitary condition.
- Perform all spa treatments on members and Guests using safe and professional techniques.
- Be a host to the guests / members of the spa fitness centre. This includes greeting them in person or over the phone in a friendly, efficient and professional manner, as well as escorting them to the appropriate facilities.
- Greet all arriving and departing guests by name, inquire about their level of satisfaction of the services, and maintain positive relations at all times.
- Maintain a neat and orderly work area consistent with the high standards of the facility.
- Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities.
- Assist in the co‑ordination of spa treatments with other spa programs.
- Report dysfunctional equipment to Spa & Wellness Manager
- Maintain a spa database for ongoing guest communication.
- Knowledgeable about all aspects of treatments, spa therapy, and the facility. Provide information and literature about the spa in person and over the telephone
- Tour prospective spa Guests.
- Promote all hotel and spa packages and promotions.
- Recognise arrivals of all VIP guests arriving in both the spa and hotel
- Ensure the facility is in peak condition at all times (operations and cleanliness).
- Carry out any other duties and responsibilities as assigned
- Follow up all list & documents that must be updated daily.
- Report any maintenance requirements of the recreation areas.
- Encourage rebooking for spa guests and correct any wrong bookings with care and urgency
- Ensure ambience levels, such as lighting and music are correctly set and maintained and all areas are clean and organized.
- Report any security concerns to the hotel management relating to guest safety.

**Qualifications**
- Minimum of 2 years experience as a Spa Therapist.
- Spa Certification course or equivalent degree holder

**Additional Information**
- Oral and written fluency in English

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