Tellecaller

3 days ago

Sarabha Nagar Ludhiana Punjab, India Stokastra Full time

A telecaller, also known as a telemarketer or call center representative, plays a key role in managing customer interactions over the phone. Here are some typical responsibilities and duties associated with the role:

- **Outbound and Inbound Calls**: Make outbound calls to potential customers or clients, or receive inbound calls to address inquiries or provide information.
- **Sales and Marketing**: Promote and sell products or services, often following up on leads or conducting market research.
- **Customer Service**: Provide assistance and support to existing customers, resolving complaints or issues and ensuring customer satisfaction.
- **Data Entry**: Record and update customer information, track interactions, and manage call logs accurately.
- **Script Adherence**: Follow prepared scripts or guidelines to ensure consistent messaging and compliance with company policies.
- **Product Knowledge**: Maintain a deep understanding of the products or services being offered to answer questions effectively and address objections.
- **Performance Metrics**: Meet performance targets such as call volume, sales quotas, or customer satisfaction scores.
- **Feedback Collection**: Gather feedback from customers about their experience and relay this information to relevant departments for improvements.
- **Training and Development**: Participate in training sessions to improve communication skills, product knowledge, and sales techniques.
- **Compliance**: Adhere to legal and ethical standards, including data protection regulations and anti-spam laws.

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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