Sdm - Cloud Onboarding 5

4 days ago

Bengaluru, India Temenos Full time

**ABOUT TEMENOS**

We’re passionate about helping banks to perform better, so we solely focus on creating banking software. Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth management software products, enabling banks to deliver consistent, frictionless customer journeys and achieve market-leading cost/income performance. Our products combine the richest end-to-end packaged country model bank functionality and the most advanced technology, helping our clients go-live faster, giving them the freedom to innovate and deliver personalized experiences.
We are technology first, with 700+ published APIs, we partner with 100+ Fintechs in our marketplace. We have been recognized year after year by Gartner, IBS, and Forrester for our award-winning solutions.
Temenos is the 4th largest European Software company, with over 3000 clients in 150 countries. We are proud of our 7500+ Temenosians working across the globe to make banking better

**THE ROLE**

The SDM will be engaged prior to Go-live and will ensure compliance with all contractual client and internal processes and best practices in the transition from Project to Operations. SDM should be involved as early as necessary in the final stages of the Implementation Project to ensure that the transition phase is effective and risk free

**OPPORTUNITIES**
- Client Communication and Reporting
- Single point of contact, representing Temenos Cloud and empowered as an ambassador in front of the client with the brief to ensure success
- Representing the client within Temenos Cloud organization and the Client with the Temenos organization
- Run weekly operations calls with the Client and Support Manager to provide weekly status updates on Problem Tickets / Requests and Changes.
- Prepare and present a Monthly Service Review report and present other such reports as are agreed with the client
- Service Management
- Change and Release Management
- End of Service/Renewal

**SKILLS**
- Over 10+ Years Experience in Global Service Delivery.
- ITIL, IT Infrastructure is preferred
- Cloud Service Delivery

**VALUES**
- ** Care** about
- ** Commit** to
- ** Collaborate** with
- ** Challenge** the

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