Helpdesk Associate

1 day ago

Coimbatore Tamil Nadu, India NTT DATA Full time

We are currently seeking a Service Desk Associate with English to join our Hybrid (Office and Remote) team in India.

Service Desk Associate - English

India - Hybrid working (office and Hybrid (Office and Remote))

Competitive Salary & Benefits

Role Overview

Role Responsibilities

Manages customer interactions & records reported issues in the ITSM

Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance

Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Key Skills

Ideally University education, preferably technical degree, or Microsoft certifications

Experience of providing Hybrid (Office and Remote) IT support is an advantage

Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills

Good communication and customer service skills

Fluency in English language

Flexibility to work shifts if required

**Benefits**:
Our people are the most critical component of our long-term success and their health and wellbeing are our priority.

You will enjoy a comprehensive, locally competitive benefits package

Working for a top 5 company in the industry worldwide

Company culture focused on the employee wellbeing

The opportunity to grow a career in Monitoring/Infrastructure

Learning & Development platforms

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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