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Super Experience Champion
2 weeks ago
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
What this job involves
Our HSBC Super Experience Champion’s primary goal is building a sense of community within the workspace & create memorable experiences through supporting HSBC colleagues and their work, regardless of where that is.
Super Experience Champion (XA) creates a welcoming atmosphere and is the primary point of contact for HSBC colleagues and their visitors. The XA’s core focus is to provide an unrivalled experience, support space operations, as well as organise a variety of community-driven events. will be to organise events, promote awareness and help host events that build the community, by driving community related events and partnerships.
**HSBC Community engagement**: You will base yourself within the business and be recognised as the “go-to” person” for any work-related assistance and enrolment in CX events.
**Day to day operations - HSBC Colleague Experience**: Be the “go-to” person” for all workplace matters; answer questions and take action to deliver effective solutions.
Develop a strong relationship with the in-country stakeholders and an understanding of the needs of the colleagues to enhance the colleague experience
Building a sense of community within the workspace through a local event calendar (align to the regional calendar)
Deliver an un-compromised colleague experience through curated events based on the employees’ interests
Support Experience Ambassador Lead to organize and host events to build up community and promote awareness
Lead and Support on the content management for Workplace Apps and other communication platforms.
Required
5+ years of relevant experience in customer service, events, sales, or related industries
Prior experience in co-working, corporate real estate or start-up would be an advantage
Flexible to work in shifts
Excellent communication skills (both verbal and written)
University Degree holder is an advantage.
Preferred
Possess an ambitious, friendly, proactive, positive, and can-do attitude with strong networking skills
Have a strong customer-service mentality with a passion for customer experience
Have a passion for and understanding of the Future of Work (FoW) model
An organised team player who can build positive relations with HSBC colleagues, clients and visitors
Possess excellent interpersonal and communication skills
Understand how to interpret user feedback to increase service levels and enhance key touch points. Be competent in translating feedback data to HSBC
Be exceptionally organised and well-versed in multitasking
Be able to handle pressure, think quickly and calmly
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you...
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
