Client Service

3 days ago

Gurgaon, India T A Solution Full time

Job Opening for Client Service - Gurgaon
Posted on -November 6, 2015

We are looking for a for Client Service in Gurgaon.

Experience - 1 year

Salary - 12,000 to 18,000 per month

Location - Gurgaon

Competencies and Skills Required

1.Good verbal and written communication skills
2.Confident individual who can work individually as well as in team
3.Computer Savvy
4.Ability to listen and active problem solving skills
5.Good interpersonal skills
6.Ability to handle pressure

The primary responsibilities of a Customer Service Professional would be:
2.The mode of interaction would be voice/ mail/ chat.
3.Answer calls professionally to provide information about products and services, take customer queries, resolve customer queries, verify refund claims, and check with payment gateway service provider about transaction success/failure status.
4.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
5.Follow up to ensure that appropriate actions were taken on customers’ requests.
6.Refer unresolved customer grievances or special requests to designated departments for further investigation.
6.Similarly, Support Service providers.
7.Postings on facebook/twitter/pinterest etc.

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