Telesales Executive

West Down - The Heritage Resort is a 4-star luxury property in Ooty known for its Victorian charm, scenic surroundings, and warm hospitality. We are looking for a dynamic and enthusiastic **Telesales Executive** who can build strong travel agent and guest relationships to help drive bookings and revenue.

**Key Responsibilities**:1. Travel Agent Relations**
- Make regular outbound calls to existing travel agents and stay in constant touch with them.
- Remind agents about special rate cards, promotions, and seasonal offers.
- Build and maintain strong rapport with travel partners to generate consistent bookings.
- Follow up with agents on leads and conversions.

**2. Business Development**
- Identify and tie up with new travel agents through cold calling.
- Introduce **West Down - The Heritage Resort** and highlight property USPs, facilities, and amenities.
- Offer special rate cards and bring new agents onboard.
- Work towards achieving monthly booking and revenue targets through new partnerships.

**3. Guest Relationship Management**
- Call existing and past guests who have previously stayed at the resort.
- Build rapport and extend a warm invitation to revisit the property.
- Collect referrals or potential leads from happy guests.
- Update guest database with relevant information and feedback.

**4. MIS & Reporting**
- Maintain accurate daily call logs, agent interaction records, and booking status in MIS.
- Prepare and submit regular reports on calls, conversions, and agent engagement.
- Support the Sales & Revenue team with follow-ups and reports.

**Required Skills & Qualifications**:

- Minimum 1-3 years of experience in **telesales / telecalling / customer engagement** (hospitality or travel industry preferred).
- Excellent communication skills in **Tamil and English**.
- Fluency in Hindi or any other South Indian regional language will be an added advantage.
- Good telephone etiquette and convincing skills.
- Pleasant personality, relationship-building skills, and target-driven attitude.

**Perks & Benefits**:

- Breakfast and meals along with tea will be provided by the management on working days.
- Attractive salary package with incentives based on performance.
- Opportunity to grow within the sales and marketing department of a reputed 4-star resort.
- Supportive and professional work environment.

**Work Schedule**:

- Location: Ooty
- Full-time | 6 Days Working

**To Apply**:
**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Food provided

Ability to commute/relocate:

- Ooty, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Telesales: 1 year (preferred)

**Language**:

- English (required)
- Tamil (required)
- Hindi (preferred)
- Malayalam (preferred)
- Kannada (preferred)

**Location**:

- Ooty, Tamil Nadu (preferred)

Work Location: In person