Shift Incharge

Job Purpose
- To ensure safe operations in all Shifts wrt LPG, WO, BO and Solid loadings/despatches by various modes viz. Road, Rail and Pipeline.
- Ensure availability of certified products in despatch tanks by timely planning of receipts.
- Ensure Quality and Quantity in all mode of operations of Road, Rail and Pipelines transfers.
- To ensure operations as per Standard Operating Procedures.
- To ensure all the non-routine work execute by following work permit system.
- Handling of onsite emergencies at the terminal wrt product handling, Truck Crews, Contract workers etc
- Execute jobs by coordination with Service departments.
- To ensure routine and non-routine maintenance of despatch equipment.
- Assign job to shift officers and contractual staff.
- Utilization of despatch area loading facilities.
- Preparation of shift logs and daily reports.
- Time to time reconciliation of product stocks.
- Coordination with Refinery, service departments, QC laboratory and customers.
- Inculcate safety culture among team, Drivers, Helpers, Contract Workers etc. Ensure proper work discipline and industrial relations at the terminal during the shift
- **ACCOUNTABILITIES & RESPONSIBILITIES**

**ACCOUNTABILITIES**

**ACTIVITIES**

**QUALITY MANAGEMENT SYSTEM**

**Planning & Budgeting **:Shift Co-ordination of maintenance, technical and operational

**Authority**:Set Priorities of jobs, Deployment of field officers at various work locations.

To optimize utilisation of resources and facilities

Coordination with Quality Control Laboratory for timely certification of products.

Coordination with PIT for timely receipt of product and take up deviations, if any.

Ensuring adherence to SOPs and work instructions during shift.

Timely Handover/Takeover of equipment under maintenance during the shift

Day to Day planning to achieve loading of various products as per plan

**Supply of Quality products to Customers**:To ensure release of product meeting Industry Quality Control Manual, Product Acceptance Manual, Agreed parameters to specific customers etc.

**Authority**:To stop loading of product not meeting quality specifications or observed deviations beyond accepted norms of quality checks

Ensuring adherence to Industry Guidelines for Quality Assurance, Specific quality requirements etc.

Ensuring adherence to various quality checks during the process of loading of various products

**Systems, Policies & Procedures **:To implement the improvement of systems, procedures & policies during the shift in order to create a management framework to achieve business goals

**Authority**:To stop works/activities not adhering to policies, SOPs etc.
- Shift wise implementation of unit specific Systems, Policies & Procedures under the guidance of area managers and Dept. Head.
- Effective Communication to all the employees concerned for effective implementation of Systems, Policies & Procedures.
- Ensuring proper implementation of SOPs across the department.**Management**:To implement the Systems, Policies & Procedures during his shift In order to achieve targeted outcomes as efficiently as possible.

**Authority**:To take deviations to deal exceptional cases and emergencies with intimation to Area Manager/RSM/Dept Head
- Shift wise follow-up and monitoring of implementation of the systems, policies & procedures.
- To optimize the resources and ensure product quality.
- To participate in the ABC meeting to facilitate in problem solving and decision making.**Team Management**: Under the guidance of Area manager, he grooms the team members to achieve the team's objectives and continue to do so over time.

**Authority**:To depute/exchange work area based on situations and to provide exposures for training etc
- To ensure that team members are clear about their roles and guide them.
- To ensure the proper growth opportunity for each employee through identification & implementation of training needs, Suggest job rotation within the department.
- To follow up in order to ensure that clear cut goals for the identified positions are met.
- To report to area manager about any deviations occurred/observed during the shift and actions taken.**CUSTOMER SATISFACTION**

**Handling Customers**:To ensure their confidence and achieve utmost customer delight.

**Authority**:To stop activities/loading not meeting customer expectations within agreed terms/industry standards

Handling customer concerns through timely addressal of issues.
Taking corrective actions, if any to ensure customer concerns.
Coordination with customers for timely executions of indents.

Raise customer concerns, if any, to Area Managers and Dept Head

Inculcate Open Culture to win customer’s confidence

**OHSMS**

**HSEF CARE & WELFARE**:To comply with the effective implementation of all HSEF procedures pertinent to specified area in order to achieve a safe and healthy work place during the shift.

**Authority**:To stop any activities in the shift not adhering to SOP or safe procedur