Actimize Production Support

7 days ago

India Matrix-International Financial Services Full time

India - Full-time - Intermediate

**About The Position**:
Key Responsibilities

Application Support
- Provide L1-L3 support for Actimize platforms (SAM, CDD, ActOne).
- Coordinate with vendors for patches, hotfixes, deployments, and escalations.

️ Infrastructure & IT Operations
- Manage Windows/Linux servers, including patching, upgrades, and hardening.
- Support deployments, environment refreshes, and troubleshooting with IT teams.
- Ensure availability of compute, storage, and network resources.

Security & Compliance
- Manage password rotation and enforce security controls.
- Ensure compliance with internal audit and external regulatory standards.

️ Database & Data Support
- Collaborate with DBAs for performance tuning, backup/restore, and data refreshes.
- Troubleshoot ETL/data load issues and support reconciliation across systems.

Vendor & Integration Management
- Work with Actimize and third-party vendors on deployments and issue resolution.
- Troubleshoot integration and data feed problems across platforms.

Monitoring & Incident Management
- Proactively monitor logs, jobs, and system alerts.
- Manage incidents via ticketing systems; perform root cause analysis and implement permanent fixes.

Governance & Reporting
- Maintain detailed runbooks and a centralized knowledge base.
- Generate regular SLA, performance, and incident reports.
- Participate in CAB/change management processes.

Qualifications
- Hands-on experience with Actimize SAM, CDD, ActOne modules.
- Strong knowledge of Windows/Linux server environments, SQL, and ETL processes.
- Familiarity with InfoSec practices and compliance frameworks.
- Excellent troubleshooting, documentation, and communication skills.

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