Cloud Support Associate

6 days ago

Hyderabad, India AISPL - Telangana Full time

0-1 years of experience in Linux/Windows Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops.
- Bachelor’s Degree in Engineering in one of the branches (CSE/IT/ECE/EEE) or MCA
- Troubleshooting / Support experience
- Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP)
- Excellent oral and written communication skills
- Self-starter who is excited about technology

Job summary

“Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” - Jeff Bezos

Amazon has built a reputation for excellence and Amazon Internet Services Pvt. Ltd. (AISPL), the local reseller of AWS is carrying on that tradition while leading the world in cloud technologies.

Overview:
AISPL Support team is seeking engineers that enjoy solving problems, working with customers, and have technical backgrounds from a variety of different fields including Linux/Windows systems administration, database design and optimization, big data analysis, network administration, and dev ops.

Why AWS Support?

Follow-the-sun model with support sites located globally: No after hours and on-call in this role.

Career development within Support team: We promote advancement opportunities including Senior Support Engineer, SME, Team Lead, Solutions Architect, Operations Manager and Technical Account Manager.

Variety: Support engineers not only work a broad spectrum of technical issues but may also coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in recruiting, write tools/script to help the team or work with leadership on process improvement or strategic initiatives.

Role - Cloud Support Associate

**Responsibilities**:
Every day will bring new and exciting challenges on the job while you:

- Learn and use groundbreaking technologies
- Interact with leading technologists around the world and resolve customer issues
- Drive customer communication during critical events
- Basics in OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc)
- Basic knowledge in Networking (TCP/IP, DNS) /Database
- Strong customer focus & Multi-tasking skills
- Exposure to Cloud computing

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