Principal Database Administrator

Work with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure.

As a member of the IT organization, assist with the analyze of existing complex programs and formulate logic for new complex internal systems. Prepare flowcharting, perform coding, and test/debug programs. Develop conversion and system implementation plans. Recommend changes to development, maintenance, and system standards.

Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements.

**Responsibilities**

Providing end to end Life Cycle management support for Oracle Database (Installation, Migration, Upgradation, Patching, Backup & Recovery, High Availability and Disaster Recovery Solution with RAC), Perform DR drills, DR Switchover and
Manage Oracle Engineered Systems (Exadata, Super Cluster, Oracle Database Appliances etc)
To manage and resolve Service Requests logged by customers (internal and external) on Oracle Database products and contribute to proactive support activities according to product support strategy and model
Owning and resolving problems and managing customer expectations throughout the Service Request/ITIL (IM, CM, PM) lifecycle in accordance with global standards
Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)
Create a RCA document after analyzing/fixing the issues
Contributing to Knowledge Management content creation and maintenance
Operating within Oracle business processes and procedures
Respond and resolve customer issues within Key Performance Indicator targets
Maintaining product expertise within the team
Developing and maintaining expertise around Oracle Database and OCI
Maintain an up-to-date and in-depth knowledge of new Oracle Database release

**SKILLS & COMPETENCIES**:
8+ Years of Strong Oracle Database Administration experience maintaining high availability of databases for global operation using Oracle RAC and Data Guard/Standby databases
Experience of managing multiple RDBMS on large systems
Deep understanding of Oracle Architecture, RAC, Grid Infrastructure(CRS,ASM), RMAN, Data Guard/Physical Standby
Should have performed multiple Patching cycles (one off patch, PSU Patches) of Grid Infrastructure and Database
Should have performed Major Database Upgrades
Strong Experience in Backup and Recovery
Strong Experience in Database Performance Tuning
Hands on experience of Oracle Database Migration
Hands on experience on Oracle Enterprise Manager
Working Knowledge of Exadata would be an advantage
Oracle Certification, preferably OCP would be an advantage
Experience of working on Cloud (Oracle Cloud Infrastructure (OCI)) would be an advantage
Working knowledge in OCI/IAAS would be an advantage

**Personal competencies**:
Desire to learn, or expand knowledge, about Oracle Database and Exadata products
Customer focus
Structured Problem Recognition and Resolution
Experience of contributing to a shared knowledge base
Experience of Support level work, like resolving customer problems and managing customer expectations, and escalations.
Very Good Communication
Planning and organizing
Working globally
Quality
Team Working, Flexibility and Results oriented
Working in 24x7 shifts