Customer Advisor

1 day ago

Perumbavoor, India Sree Gokulam Motors & Services Pvt Ltd. Full time

1 Track pipeline, status of each lead and conversion potential on daily basis

2 Attend to All Events and Activities as defined in monthly plan

3 Completes all documentation and collects customer information during the activity in order to open the green form

4 Follows up on the lead allotted after receiving green form with customer Information

5 Conducts home visit / Test Drive as per appointment

6 Plan and adhere to the schedule of Home Visits / Test drive at 100 % conversion Ratio

7 Conduct a detailed need analysis to engage with the customer

8 Position TML products according to the identified need of the customer / stocks availability of CMIL

9 Perform the six step demo process highlighting the benefits of the product to the customer

10 Address all questions/objection by the customer and involve Brand Champion in case not able to address the questions

11 Conduct lead qualification and update the form accordingly

12 Generate Proforma Invoice for the customer based on his requirements and considering the prevalent schemes/offers

13 Advises the customer on the financing options, RTO process, insurance, booking amount

14 Continuous follow up with the customer at each stage to convert the green form to yellow form

15 Gets commitment sheet signed off with the customer after booking of the vehicle and completing all document

16 Calculates the estimated time of delivery and explains the delivery processes to the customer

17 Follows up with the customer at each stage of selling and collects documents/payments as required

18 Communicates with the customer in case of any changes to the delivery time, pending documents, balance payment

19 Conduct standard delivery process prescribed by TML and ensure completion of all pending activities

20 Will liason between customer and RTO dept. Till such time the RC is delivered to customer

21 Follow up and close all customer complaints and if required conduct Home Visits

22 Provide inputs to brand champions for lost customer analysis on weekly basis

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹10,000.00 - ₹16,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9072636867

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