Soft Services-p1

**JLL empowers you to shape a brighter way**.

**Soft Services - Manager**

**Overview**

We seek a results-driven professional to oversee soft services operations while ensuring exceptional service standards across client location (Andheri,MIDC).

**Required Qualifications**
- Bachelor's degree
- 3-5 years of facility management experience with soft services focus
- Knowledge of industry standards and relevant regulations
- Microsoft Office Suite proficiency
- Strong communication skills
- Ability to manage competing priorities in fast-paced environmentsFluency in English and Hindi; Marathi knowledge beneficial

**Preferred Qualifications**
- Professional certification (FMP, CFM)
- Health and safety compliance expertise
- Vendor management capabilitiesSmart building technology familiarity

**Key Responsibilities**

**Operations**
- Manage day-to-day soft services including housekeeping, pest control, and reception
- Monitor service delivery against established standards and SLAs
- Conduct regular inspections and audits of soft services to identify improvement areas
- Implement standardized operating procedures ensuring compliance with client policiesRespond immediately to critical performance incidents and coordinate follow-up actions

**Leadership**
- Lead the soft services FM team including on-site vendor personnel
- Foster high staff morale, trust, and work ethics
- Create an environment that supports teamwork and performance excellence
- Mentor team members and facilitate professional development opportunities
- Encourage innovation and initiative-sharing within the teamPerform role of training coordinator

**Client Relations**
- Build credible relationships with clients and business unit stakeholders
- Maintain communication to sustain healthy business relationships
- Act as liaison between clients, service providers, and internal teamsResolve issues effectively through clear communication

**Contract Management**
- Drive excellent implementation of all contracts at assigned sites
- Collaborate with Sourcing teams to manage vendor performanceSupport selection, training, and supervision of service staff and contractors

**Financial Oversight**
- Contribute to budget planning and cost control initiatives
- Drive financial targets and control requirements across all sites
- Prepare standard periodic reports as required

**Compliance**
- Uphold health, safety and environmental standards
- Implement sustainable facility practicesEnsure regulatory adherence

**Working Conditions**
- Office-based with regular facility walkthroughs, six days workingOccasional evening or weekend availability for emergency situations

**Location**:
On-site -Mumbai, MH

**Scheduled Weekly Hours**:
48

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