Customer Service Assistant

1 week ago

Marathahalli Bengaluru Karnataka, India Hoopoe Infoedge Pvt Ltd Full time

We are Hiring

**Designation : Customer Support**

**Process : Voice Process (Inbound)**

**Language**:
**English + Malayalam**

**English + Tamil**

**English + Kannada**

**Skills : Average/ Good communication can be considered**

**Experience : Fresher's**

**Work location : Marathahalli, Bangalore**

**Shift timings : 6am to 1am ( Rotational Shift for 9 hrs )**

**Shift timings : 6am to 8pm ( Rotational Shift for 9 hrs )**

**Age : 18 - 28**

**Qualification : Graduate / Undergraduate**

**Salary : 19,014/- CTC & 15,468/- Take home.**

**Attendance Bonus : 2000 from OJT day 1 onwards.**

**(There should not be any unplanned leaves)**

**Shift timings : 6am to 1am ( Rotational Shift for 9 hrs )**

**6 day's working & Rotational weekoff**

**Direct walk-in**

**Interview rounds : HR / Versant / Ops**

ROLE'S & RESPONSIBILITIES:
Issue Resolution: Addressing customer problems, answering queries, and resolving issues promptly.

Information Provision: Providing information about products, services, policies, and procedures.

Order Processing: Assisting with order placement, tracking, and managing returns or exchanges.

Proactive Communication: Anticipating customer needs and reaching out before issues arise, enhancing overall customer satisfaction

Communication Skills:
Excellent verbal and written communication skills.

Ability to communicate technical information in a clear and understandable manner.

Problem-Solving Skills:
Strong analytical and problem-solving abilities.

Ability to handle challenging situations with empathy and professionalism.

Adaptability:
Ability to adapt to changing priorities and handle multiple tasks simultaneously.

Customer Focus:
Demonstrated commitment to customer satisfaction.

Empathy and patience when dealing with customer concerns.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹16,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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