Cse (Customer Service Executive)
1 week ago
Respond promptly to customer inquiries, providing accurate and relevant information. Address customer concerns, troubleshoot issues, and offer appropriate solutions via chat interactions.
- Fraud investigation: Reviewing chargeback cases, identifying suspicious activities, and gathering evidence
- Account verification: Verifying account information by phone
- Order assistance: Helping customers place orders, get refunds, or make exchanges
- Product promotion: Promoting company products and services
- Research: Conducting research to identify patterns and trends related to fraud
- Reporting: Preparing reports and documentation on fraud cases
- Compliance: Staying up to date on industry regulations and best practices
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹40,000.00 - ₹45,000.00 per month
Application Question(s):
- Do you have experience in US Banking chat/voice process?
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
- Hindi (preferred)
Shift availability:
- Day Shift (required)
- Night Shift (required)
Work Location: In person
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