Csm Internship Program

2 days ago

Kochi Kerala, India Connect stream [OPC] private limited Full time

Qualification: BTEC, Mtech, computer science, electronics

1. **Onboarding New Customers**:

- Guide new customers through the onboarding process.
- Ensure customers are set up correctly and understand how to use the product.

2. **Training and Education**:

- Provide training sessions and educational resources to help customers maximize their use of the product.
- Keep customers informed about new features and updates.

3. **Account Management**:

- Serve as the main point of contact for customers. - Build strong relationships with customers to understand their needs and goals.

4. **Customer Support**:

- Respond to customer inquiries and issues in a timely manner.
- Work with the support team to resolve technical issues.

5. **Customer Success Planning**:

- Develop and implement success plans for key customers.
- Identify opportunities for customers to expand their usage of the product.

6. **Feedback Collection**:

- Gather feedback from customers to identify areas for improvement.

7. **Metrics Tracking**:

- Monitor key metrics (e.g., usage, satisfaction) to track customer health.
- Use data to proactively address potential issues.

8. **Renewals and Upsells**:

- Ensure customer renewals by demonstrating the value of the product.
- Identify upsell opportunities based on customer needs.

9. **Collaboration**:

- Work closely with sales, marketing, and product teams to ensure alignment.
- Share customer insights to help improve the product and drive growth.

10. **Continuous Learning**:

- Stay up-to-date with industry trends and best practices in customer success.
- Seek opportunities for professional development to enhance skills

**Job Types**: Full-time, Internship
Contract length: 2 months

Pay: ₹5,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8089764386

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