Martech Automation Solutions Architect

1 week ago

Bengaluru Karnataka, India ResMed Full time

ResMed is a global leader in connected devices and digital health. We help millions of people sleep, breathe, and live better lives. Are you ready to help fuel our growth? As ResMed continues to evolve with the future of healthcare, our customer-centric organization focuses on cloud-connected devices and digital health technologies that are designed to help treat and manage sleep apnea, COPD, and other chronic respiratory diseases that, together, affect over one billion people worldwide.

**Let’s**talk about the team**

Join our **Marketing Technology team**and help shape how we deliver personalized, data-driven experiences at scale. We build and optimize scalable, secure, and integrated MarTech ecosystems that connect with customers in meaningful ways. This is a unique opportunity to influence how technology and marketing come together to create impact across the business.

**Let’s**talk about the role**

As a **Marketing Technology Solutions Consultant**, you’ll play a key role in designing and optimizing enterprise-level marketing technology platforms that drive strategic outcomes. You’ll work across functions — Marketing, CRM, Engineering, Data Privacy, and third-party vendors — to deliver impactful solutions with measurable ROI. This role combines deep technical expertise with solution design, governance, and cross-functional leadership.

**Key responsibilities include**:
**1.Solution Design & Architecture**
- Design technical architectures, roadmaps, and documentation that align with enterprise objectives.
- Lead end-to-end Salesforce Marketing Cloud (SFMC) implementations, from discovery to optimization.

**2. Integration & Execution**
- Build and maintain integrations between SFMC, Salesforce CRM (Sales & Service Clouds), and external systems.
- Leverage tools such as Journey Builder, Automation Studio, Contact Builder, and APIs to deliver personalized customer experiences.
- Ensure consistency of implementation across business units while upholding platform best practices.

**3. Data Governance & Compliance**
- Champion data governance policies to ensure privacy compliance (GDPR, CAN-SPAM, etc.).
- Partner with Legal, Privacy, and IT teams to maintain high standards for data security and marketing ethics.

**4. Optimization & Troubleshooting**
- Monitor campaign performance and technical platform health.
- Identify opportunities for process and performance improvements using data analysis and stakeholder input.
- Troubleshoot issues in production environments and recommend long-term solutions.

**5. Collaboration & Leadership**
- Act as a trusted advisor to stakeholders by simplifying complex technical concepts.
- Mentor junior consultants and campaign specialists, fostering knowledge sharing and growth.
- Lead cross-functional workshops and contribute to the continuous evolution of our marketing tech stack.

**Let’s talk about you**
- 7+ years of experience in the Salesforce ecosystem, with at least 3 years hands
- on in SFMC (architecture, design, implementation).
- A degree in Marketing, IT, Computer Science, or related field ( Master’s preferred) — or equivalent professional experience.
- E xpertise in Contact Builder, Data Extensions, AMPscript, and API integrations.
- Experience integrating cloud platforms (AWS, Salesforce Data Cloud, etc.) and data pipelines.
- Strong communication and interpersonal skills with the ability to influence stakeholders and mentor team members.
- Comfort navigating ambiguity, driving decisions in fast-paced environments, and fostering a culture of innovation and continuous learning.

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