Service Technician

4 days ago

Bengaluru Karnataka, India Consolidated Private Limited-[ iPlanet ] Full time

**ROLES & RESPONSIBILITIES**:

- **Diagnosing Issues**: Identify and troubleshoot hardware and software problems with Apple devices such as iPhones, iPads, MacBooks, iMacs, etc.
- **Repairing Devices**: Perform repairs on Apple products including replacing screens, batteries, keyboards, logic boards, and other components as needed.
- **Hardware Maintenance**: Conduct preventive maintenance on Apple devices to ensure optimal performance and longevity.
- **Customer Service**: Interact with customers to understand their issues, provide updates on repair status, and offer solutions in a courteous and professional manner.
- **Documentation**: Maintain accurate records of repairs, parts used, and customer interactions in service management systems.
- **Team Collaboration**: Work closely with other service engineers and technicians to share knowledge, solve complex problems, and improve overall service efficiency.
- **Product Knowledge Sharing**: Educate customers on the features, functionality, and best practices for using Apple products to enhance their overall experience.

**Job Types**: Full-time, Permanent

**Salary**: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7397471555

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