Customer Success Associate

**Overview**:Dozee Health AI is a pioneer in Contactless Remote Patient Monitoring (RPM), proven to drive transformation at scale. Headquartered in Bengaluru, India, Dozee has emerged as India’s no. 1 RPM Company. **Responsibilities**: - Conduct product demonstrations at hospitals to showcase the capabilities and benefits of the device. - Product installation and provide troubleshooting support for devices. - Perform site assessments and communicate device requirements to the remote team. - Train healthcare professionals, including nurses and doctors, as well as patients, on the use of the Dozee device and the patient monitoring dashboard. - Coordinate with the remote team, providing detailed updates on activities conducted during site visits. - Establish and maintain strong relationships with healthcare professionals, ensuring effective communication and collaboration. - Assist in ad hoc operational task, as required **Requirements**: - Graduation /Diploma ( Science / ITI preferred) - 0-2 years of field operations/ field sales experience from healthcare or hospital industry. - Open to travel within the city.Open to working inside hospital wards and work in night shifts - occasionally as required. - Good communication skills and fluency in local languages - Prior experience of working with nurses/doctors is preferred **Vision & Mission** **Save Million lives with Health AI** Dozee is India’s leading AI-Powered **contactless Remote Patient Monitoring (RPM)** and **Early Warning System (EWS).**A solution that continuously monitors patients and provides early warnings of clinical deterioration, enabling timely interventions and enhancing patient safety in hospitals, nursing facilities and patient homes. A **"Made in India for the World"** solution, Dozee has pioneered the world’s first non-contact blood pressure monitoring system. Trusted by leading healthcare providers in India, the USA, and Africa, Dozee is transforming patient safety and care by enhancing outcomes and reducing costs. Dozee is adopted by **300+ hospitals** and **monitors 16000+ beds across 4 countries**. Dozee has monitored over** 1 Mn Patients,** Delivered **35000+ Life Saving Alerts**and Saved** 10 Mn+ Nursing Hours.** **Videos** - Science Behind Dozee : Ballistocardiography & Artificial Intelligence - 100 Dozee deliver 144 life saving alerts and INR 2.7 Cr of saving - Sattva Study - Dozee saves life of a mother at home - Leading Healthcare Game changers work with DozeeI - Introducing Dozee VS - Dozee Shravan - A clinical grade RPM service **Dozee in News**: **Bloomberg - Oct 21, 2024** From AI Beds to Remote ICUs, Startups are plugging India's health Gaps **News18Oct 26, 2024** Now, You Can Remotely Monitor Your Loved Ones in Hospital With Bengaluru Start-Up's 'Shravan' **Analytics India MagazineOct 29, 2024** Dozee Harness AI for Personalised Patient Care **ET HealthWorldSep 16, 2024** We trust AI everyday - From Google Maps to Smartphones, So why not use it to enhance patient safety in healthcare? **BW healthcareworldOct 29, 2024** Dozee's AI-Powered System Predicts Patient Deterioration 16 Hours in Advance A tertiary care hospital study published in **JMIR**, validated Dozee’s Early Warning System (EWS), showing it **identified 97% of deteriorating patients, provided alerts ~19 hours in advance**, and generated** 5x fewer alerts,**reducing alarm fatigue and improving patient outcomes. A study at King George Medical University, Lucknow, and published in **Frontiers in Medical Technology**demonstrated that Dozee’s automation can potentially save **2.5 hours of nursing time per shift**, improving workflow efficiency and allowing more focus on patient care. A study on remote patient monitoring in general wards published in **Cureus** found that** 90%+ of healthcare providers reported improved care** and patient safety, **74% of patients felt safer**, and there was a **43% increase in time for direct patient care.** Research by **Sattva**, an independent consulting firm, demonstrates Dozee's substantial impact: for every 100 Dozee-connected beds, it can **save approximately 144 lives**, **reduce nurses’ time for vital checks by 80%**, and **decrease ICU average length of stay by 1.3 days.** **Key Highlights** - **Founded**: October, 2015 - **Founders**: Mudit Dandwate, Gaurav Parchani - **Headquarters**: Bangalore, India \u007C Houston, USA \u007C Dubai, UAE - **Key Investors & Backers**: Prime Ventures, 3one4 Capital, YourNest Capital, Gokul Rajaram, BIRAC (Department of Biotechnology, State Bank of India, and Dinesh Mody Ventures, Temasek Foundation, Horizons Ventures - **Stage**: Series A+ - **Team Strength**: 280+ - **Business**: Providing Continuum of care with AI-powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS) for Hospitals and Home. - **Certifications & Accreditations**: ISO13485:2016 Certified, ISO27001:2022 Certified, CDSCO Registered, FDA510K Cleared for the flagship pro