Client Relationship Executive

5 days ago

South Delhi Delhi Delhi, India Ratti Brands Pvt Ltd Full time

**Overview**

We are seeking a passionate Client Relationship Executive to join Ratti Brands. In this role, you will be the key link between clients and the company, ensuring satisfaction with our skincare and dermatological products. Your strong communication and product knowledge will help address inquiries, resolve issues, and provide guidance. You will enhance customer loyalty, improve experiences, and collaborate with sales and product development teams to relay feedback and refine our services. If you're driven to help others and represent a brand focused on skin health, we'd love to hear from you.

**Key Responsibilities**
- Schedule Appointments and maintain CRM Entries
- Follow up on Appointments and scheduled visits
- Receive customers and address common questions
- Address questions about services and products when necessary
- Address complaints and provide solutions
- Reception Management
- Provide feedback to management on clinic performance and customer insights.
- Manage customer accounts and process orders as needed.
- Educate customers on promotional offers and loyalty programs.
- Resolve billing inquiries and discrepancies with empathy and urgency.
- Coordinate with the management internally.

**Required Skills & Experience**:

- Excellent communication skills
- Proficiency in the English Language
- Handling Customers
- Adept at using Excel & PC / Mac

**Experience Required**:

- Client / Customer Facing roles
- Sales Experience preferred
- Clinic Experience preferred
- Experience managing appointments in software’s & CRMs

**Required Qualifications**
- Bachelor's degree in a relevant field or equivalent experience.

**Key Summary**:
Job title: Customer Relationship Executive

Position: Full time, permanent

Name of the organization: Ratti Brands Private Limited

Hours: 6 days a week (Monday or Tuesday week off)

Location: South Extension Part-2

Starting date: Immediate
-----------------------------------------------------------------------------------------------------------
- Melblok is an equal opportunity employer. We are also committed to maintaining an inclusive workplace and encourage diversity.

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹360,000.00 per year

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9560079726

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