F&b Captain

1 week ago

Pune City HO Pune Maharashtra, India Hotel Centro Full time

**Key Responsibilities:Guest Service & Order Management**:

- **Section Oversight**: Manage a designated section within Chirp Café or event space, ensuring that guests in this area receive prompt and attentive service.
- **Order Taking**: Greet guests, take food and beverage orders accurately, and relay them to the kitchen or bar.
- **Expediting Service**: Coordinate with the kitchen and bar to ensure timely service of food and beverages, expediting orders as necessary.
- **Upselling & Suggestions**: Provide guests with recommendations on dishes and drinks, upselling where appropriate, and suggesting new or popular items.
- **Special Requests**: Handle special requests from guests, such as dietary restrictions or customized dishes, ensuring that the kitchen is informed.

**Guest Engagement & Experience**:

- **Delightful Service**: Take the lead in creating memorable experiences for guests, including celebrating special occasions like birthdays and anniversaries, and arranging special surprises for children or elderly guests.
- **Guest Feedback**: Engage with guests to receive feedback on their experience, address concerns, and ensure they leave happy.
- **Complaint Resolution**: Resolve guest complaints at your level, escalating any unresolved issues to the Assistant Restaurant Manager or Restaurant Manager as necessary.

**In-Room Dining (IRD)**:

- **Order Management**: Manage in-room dining requests, ensuring orders are delivered promptly and accurately to guest rooms.
- **Guest Interaction**: Engage with guests when delivering IRD orders, ensuring they have everything they need and providing a high level of personalized service.

**Bloom Events & Outdoor Catering**:

- **Event Support**: Assist with food and beverage service during events at Bloom and outdoor catering functions, ensuring seamless coordination with event staff.
- **Event Section Management**: Oversee your assigned section during events, ensuring smooth service delivery, guest satisfaction, and timely coordination with the kitchen.

**Billing & Payment**:

- **Billing Management**: Generate bills for guests, ensuring accuracy, and present them in a timely manner at the end of the meal or event.
- **Payment Processing**: Handle cash, credit, or digital payments efficiently, and ensure all financial transactions are processed securely.

**Team Collaboration & Reporting**:

- **Collaboration**: Work closely with other captains, service staff, and the kitchen team to maintain smooth service and open communication.
- **Reporting**: Report any major guest feedback, complaints, or operational issues to the Assistant Restaurant Manager or Restaurant Manager.

**Job Types**: Full-time, Permanent

Pay: ₹15,500.00 - ₹21,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

**Experience**:

- Restaurant: 1 year (required)

**Location**:

- Pune City H.O, Pune, Maharashtra (required)

Work Location: In person

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