Machine Learning Scientist

**The Company**

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary: What you need to know about the role You will focus on development and implementation of advanced machine learning solutions to enhance customer satisfaction, retention, and overall experience. You will collaborate closely with cross-functional teams to design and deliver scalable ML models that drive actionable insights and enable Customer Success strategies. Meet our team Join PayPal’s Customer Success Data Science team within the Global Analytics Data Science (GADS) organisation, to help build next-gen solutions that meet customer service needs across a variety of channels including Chatbot, Chat, Voice and Self-Service. Our solutions aim to efficiently, effectively, and proactively resolve customer pain points by leveraging AI/ML and bleeding-edge tech, while also equipping our Customer Success Business teams with AI/ML-driven automation, Natural Language Processing models and guided solution workflows. We are seeking a highly skilled and passionate Machine Learning Scientist to join our Customer Success team within the Global Data Sciences organization.

**Job Description**:
**Your way to impact**

In this role at PayPal, you'll directly impact the business by developing machine learning models and algorithms aimed at enhancing customer satisfaction, retention, and overall experience. As part of the Customer Success Data Science team within the Global Analytics Data Science (GADS) organization, your work aligns with PayPal's commitment to leveraging AI/ML-driven automation and Natural Language Processing models to efficiently resolve customer pain points across various channels. Ultimately, your contributions will empower PayPal to deliver personalized, proactive, and effective customer service solutions, ensuring a seamless experience for our users worldwide.

**Your day to day**

In your day-to-day role you will
- Design and develop machine learning models and algorithms to enhance customer satisfaction, retention, and overall experience.
- Utilize statistical and machine learning techniques to analyze customer data, identifying patterns and trends, while collaborating with cross-functional teams to translate insights into actionable strategies.
- Stay abreast of emerging ML technologies and methodologies, conducting research and experimentation to drive innovation within the team.
- Collaborate closely with cross-functional teams, including data scientists, engineers, and product managers, to integrate machine learning solutions into products and services.

**What do you need to bring**
- Bachelors/Masters or Ph.D. in Computer Science, Statistics, Mathematics, or a related field
- 1-3 years of experience in Machine/Deep learning and Natural language processing
- Proficiency in programming language