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**About the team**: MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server, drivers, our management suite, as well as services such as Atlas, Cloud Manager, Compass to name a few. Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers. We're looking for individuals who want to dig into the details of how "big data" and "web-scale" systems are successfully assembled and operated every day by organizations of every size and flavor. **Why MongoDB is a fantastic place to work and build your career**: - Be a part of the company that's reinventing the database, passionate about innovation and speed - Enjoy a fun, inspiring culture that is engineering focused - Work with exceptionally talented people around the globe - Learn, contribute, and make an impact on the product and community **Cool things you'll do**: MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people. You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be providing an unparalleled customer experience by advising customers on strategies and documented practices for making best use of our products. You'll be an authority on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. **What You Need/What we are looking for**: - Overwhelming desire to investigate and solve problems, with advanced diagnostic and troubleshooting skills - Broad awareness of customer workloads and use cases, including performance, availability, and scalability - Ability to think on your feet, remain calm under pressure, and solve problems in real-time - Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help - Comfortable working on the command line, in the GUI, and everywhere in between - Patience, empathy and genuine desire to help people - Excellent communication skills, both written and verbal Your professional or self-taught experiences should have provided you with a strong understanding and grasp of two or more of the following areas: - Application Architecture - Systems Administration - OS, Networking, Diagnostics - Network Administration - Prior knowledge of either AWS or another Cloud Provider platform - Fundamental understanding of relational OR non-relational database systems, including administration and troubleshooting **Bonus Points**: - Experience using or managing MongoDB or other database solutions (RDBMS or NoSQL) - Experience using any cloud services stack such as AWS, Azure or GCP - Previous work experience with JIRA and SalesForce Service Cloud **Success Measures**: - In 3 months, you'll have gained a broad understanding of MongoDB and its ecosystem. You will complete New Hire Training and begin taking chats alongside your peers and coaches - In 6 months, you will be comfortable working frontline with our customers and collaborating with the different Technical Services teams - In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advanced diagnostics on both chats and cases To find out more about what it's like to be a Technical Services Engineer at MongoDB, check out this link To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world "MongoDB is an equal opportunities employer"