City Growth Associate

Blowhorn is looking for an **Operations Associate & supply Associate** to oversee the management of the day-to-day business. You will be responsible for day-to-day operations, project management of operational projects and, where necessary, provide support in maintaining the operations budget and tracking related expenditures and ensuring smooth daily operations.

We brainstorm to understand and explore the difficult problem and come up with the best solution for the hardest problems that impact the world. You will develop broad-ranging skills working on a wide variety of initiatives. You will take responsibility for your projects, but you'll also have teammates who look out for you. We operate in a “get s**t done” environment where the goal is always to execute and implement. You will not forget to have fun

What you will do:
**Opportunity to lead team**
- Manage the Day to day operations of the customer / hubs and ensure timely planning and scheduling of vehicles
- Motivate drivers to use the latest technology and earn more.
- Ensure grooming standards and other mandatory requirements like vehicle documents, uniforms, shoes, etc. for all drivers
- Take ownership to implement strategic initiatives of the company.

**Be accountable for business growth**
- Identifying the risks and challenges in the project at early stages; issues if any to be handled effectively to negate repetition.
- Build a good supply base to cater to Contingencies and Spot requirements
- Ensure a minimum of 10% Gross Margin
- Ensure the highest standard of record management of all vehicles/drivers.

**Exposure to wide range of business formats**
- Individual would work with various customers with distinct ways of working.
- Individual is expected to understand the requirements of the customer and plan his activities accordingly.

**Time management**
- Ensure Vehicles Attendance and reporting times as per the Roster set by the customer.
- Adherence to daily activities, weekly and monthly activities - trip sheet certifications, submission of invoices, etc.
- Plan all activities of the day and execute it.
- Ensure proactive communication to customers.

**Multi-tasking**
- Bring efficiency and optimization in operations through effective use of Technology like station or driver app
- Adhering to specific requirements from Customer like trip sheets of particular type, invoice submission dates, vehicles of certain type/quality
- Management of Trip sheets, On-demand sheets, Vehicle spread and Driver documents required for smooth management of the vehicles.
- Utilize flexible work timings to enhance productivity.

**Operations**
- Assist Supply head for building the supply base for existing and new Customers across specific zones/cities
- Coordinate and work alongside all internal Stakeholders and build base of MP /Spot drivers
- Ensure alignment on how to pitch (Rates/timing/Trips/Days of operation)
- Develop driver incentive programs to drive expansion of our fleet & capacity
- Coordinate with the Customer Delight and ensure deployment of vehicles for spot bookings

**Compliance**
- Create/iterate processes to onboard, manage, train and schedule driver
- Ensure proper and systematic updation of Driver Roster
- Ensure proper documentation checks and collection of soft copies prior onboarding

**Customer Experience**
- Coordinate with Sales and ensure deployment of Required vehicles as per Target Date
- Manage the quality and efficiency of all vehicle to optimize customer experience

What we are looking for:

- Bachelor’s degree required
- Experience ideally gained in high-pressure office environment including specific experience in supply management, development and implementation of policies and procedures
- Polite and tactful and able to maintain composure under pressure
- Sound judgment, a high degree of professionalism, and the ability to maintain confidentiality
- Strong analytical and organizational skills.
- Proactive and solution-orientated, able to use initiative and work independently
- Excellent organizational skills, ability to prioritize effectively and handle multiple tasks simultaneously
- Experience with inventory management, database, or similar software is beneficial.