Front Office Executive

5 days ago

Palakkad district, India Avitis Super Specialty Hospital Full time

JOB RESPONSIBILITIES:

- Registration of patients.
- Entering patients consultation entry.
- Taking Bill for the consultation.
- Attending the phone calls in their concerned area.
- connecting the call for particular departments.
- Informing about the availability/Non availability of doctor in OP to patients and patient bystanders.
- co ordinating with the nursing staffs.
- Tallying the cash properly and submitting the same to finance department.
- Passing the accurate information to the patients and bystanders.
- pro-actively working according to the situation.
- Co ordinating with the concerned SLE's regarding patients op consultation.
- Maintaining records of transactions and interactions.
- Appropriate and timely follow-ups wherever required.
- Follow the rules, regulations, policies laid down by the management.
- Escalate unresolved queries to respective departments for accurate redressal.
- Adherence to grooming standards for self.
- Ensure efficient management of patient traffic.
- Able to work morning, evening, weekend, holiday, and overnight shifts if it demands.
- Work together with multiple departmental persons to manage daily operations of the assigned service area to ensure its smooth running on daily basis.
- Handle operational escalations in the department.
- Manage customer complaints and follow up with service recovery.
- listen to the problems and suggestions given by patient & bystanders and ensure that necessary action has been taken.
- Inform the particular department of facilities, if anything has to be repaired and ensure that the problems are rectified.
- Work with management team to improve operational systems, processes and policies to support management reporting.

Respond to the needs of the customer sensitively

EXPERIENCE-0-5 Years

QUALIFICATION-Any Degree

**Salary**: ₹150,000.00 - ₹200,000.00 per year

**Benefits**:

- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Palakkad district, Palghat - 678508, Kerala: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Why do you think you will be a perfect fit for Front office Executive Role?

**Education**:

- Diploma (preferred)

**Language**:

- Malayalam (preferred)

Shift availability:

- Night Shift (preferred)
- Overnight Shift (preferred)

**Speak with the employer**
+91 7356666344

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