Customer Support Associate

6 days ago

Dombivli, India edge CRM Full time

We are looking for a dedicated and empathetic **Customer Support Executive** to join our team. You will be the first point of contact for our customers, helping them resolve queries, troubleshoot issues, and ensure a positive customer experience.
- **Key Responsibilities**_
- Provide product/service-related information to customers
- Troubleshoot issues and guide customers through solutions
- Escalate complex issues to the appropriate internal teams
- Maintain detailed records of customer interactions using CRM tools
- Follow up with customers to ensure satisfaction and resolution
- Collaborate with other departments to improve customer experience
- Stay updated on product features, company policies, and customer support processes
- **Requirements**_
- Strong verbal and written communication skills
- Patience, empathy, and a customer-first attitude
- Problem-solving skills and the ability to think on your feet
- Basic computer knowledge and ability to learn new tools quickly
- Ability to handle multiple conversations simultaneously
- Prior experience in customer support is a plus

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Ability to commute/relocate:

- Dombivli, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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