Associate, Fcs

2 weeks ago

Gurgaon, India Cvent Full time

Overview:
Cvent is a leading meetings, events and hospitality technology provider with more than 4,300 employees and nearly 21,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship -a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don’t have the luxury to wait for perfection. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

In This Role, You Will:

- Provide solutions to any queries received from the customer or internal stakeholders
- Partner with internal functions to generate client invoices per the requirements
- Partner with the sales team to respond to queries related to invoicing
- Understands contracts and client billing processes
- Review client contracts and highlight anomalies
- Perform various reconciliations like billed vs. billable
- Take ownership of work and ensure completion as per agreed SLAs and time frames
- Interpret and implement quality assurance standards
- Partner with cross functional teams to share best practices and improve communication and procedures
- Query management and case handling

Here's What You Need:

- Bachelor’s Degree in any stream (Preferably Commerce)
- Should have a good understanding of Accounts Receivable
- Must be proficient in MS Excel and MS Word
- Prior experience working for a U.S. based entity (i.e., a company like Cvent) is preferred
- Excellent English communication skills (verbal and written)
- Strong process and problem solving mindset
- Excellent analytical and logical ability
- Proactive and results oriented with high customer focus
- Strong Initiative and organizational skills
- Must be articulate, detail-oriented, and can multi-task in a dynamic, fast-changing entrepreneurial environment while managing multiple deliverables and conflicting priorities.
- Demonstrated ability to partner effectively with diverse internal functions
- Should have the ability to resolve complex situations by leveraging technology and data available
- Excellent time management and should be able to prioritize between tasks assigned while concentrating on the core job
- Should have the zeal and ability to keep themselves up to date with the product knowledge and lead by example

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