Front Office Receptionist

14 hours ago

Rishikesh, India Hotel Neeraj Bhawan Full time

Location: Rishikesh, Uttarakhand, India

Are you a friendly and organized individual with a passion for providing excellent customer service? Hotel Neeraj Bhawan in Rishikesh is seeking a dynamic Front Office Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in creating a positive and memorable experience for all visitors to our hotel.

**Responsibilities**:

- **Greet and Welcome Guests**: Ensure a warm and friendly welcome for guests as they arrive at the hotel.
- **Check-In and Check-Out**: Efficiently handle guest arrivals and departures, ensuring a smooth and seamless process.
- **Reservation Management**: Manage reservations and assist guests with booking inquiries, modifications, and cancellations.
- **Customer Service**: Address guest inquiries, provide information about hotel facilities and services, and handle any issues or concerns with professionalism and courtesy.
- **Payment Handling**: Process guest payments, maintain accurate records, and handle cash transactions following hotel policies.
- **Lobby Maintenance**: Keep the front desk area clean, organized, and presentable at all times.
- **Collaboration**: Coordinate with other hotel departments to ensure smooth operations and excellent guest satisfaction.
- **Security Awareness**: Monitor and ensure the security of the lobby area, reporting any suspicious activities.

Qualifications:

- Previous experience in a similar role within the hospitality industry is preferred.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Proficient in computer systems and hotel management software.
- Ability to remain calm and professional in high-pressure situations.
- Knowledge of the local area and tourist attractions is a plus.

**Salary**: ₹15,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Rishikesh, Uttarakhand (required)

Ability to Relocate:

- Rishikesh, Uttarakhand: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9837038317

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