Call Audit Agent

2 weeks ago

Hyderabad, India Expansure IT Solutions Private Limited Full time

We are looking for a Call Centre Representative to audit calls from customers and provide a report in the prescribed format. You will be required to work in a time-bound environment and ensure that Audit reports are provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction.
- Audit both inbound and outbound calls to customers and clients.
- Identify the gaps and missing information and update the audit report acordingly.
- Ensure you follow the script provided by the company for uniformity.
- Maintain accurate audit criteria.
- Meet personal targets and work towards meeting team targets.
- Write and submit timely reports on performance, targets, and customer queries.

**Job Types**: Full-time, Walk-In

**Salary**: From ₹15,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental pay types:

- Performance bonus

**Speak with the employer**

+91 9908732536

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