Two Wheeler Service Advisor

**Company
- Garagetech plus Pvt. Ltd.**

**Brand Name - GarageWalle**

**About us**:
Garagewalle Services is a pioneering company that brings convenience and efficiency to the world of two-wheeler servicing and repairs. With a commitment to customer satisfaction and a passion for motorcycles and scooters, Garagewalle Services is revolutionizing the traditional approach to vehicle maintenance by offering on-demand and doorstep services.

A **Two-Wheeler Service Advisor** is a customer-facing role within the automotive service industry, specifically dealing with motorcycles and scooters. They are responsible for assisting customers in the repair, maintenance, and servicing of their two-wheeler vehicles. Below is a typical job description for a Two-Wheeler Service Advisor:
**Job Title: Two-Wheeler Service AdvisorJob Responsibilities**:

- **Customer Interaction**:

- Greet customers and determine their service needs through discussions about vehicle issues.
- Provide accurate information regarding services, repairs, and maintenance options available for the two-wheeler.
- Offer estimates for the services required, including costs for parts and labor.
- **Service Scheduling**:

- Schedule appointments for vehicle servicing and ensure efficient allocation of service bays.
- Track the progress of ongoing services and inform customers about the status of their vehicles.
- **Diagnostic Support**:

- Help customers in diagnosing issues with their two-wheeler, either through verbal descriptions or initial inspection.
- Recommend appropriate service solutions based on the diagnosis and customer requirements.
- **Work Order Creation**:

- Create and maintain work orders for all service jobs, ensuring accurate documentation of customer requests, services rendered, and parts used.
- Ensure all required parts are available for servicing before starting work.
- **Liaison between Customer and Technicians**:

- Act as a bridge between the service technicians and the customer, ensuring that technicians clearly understand customer issues and requests.
- Keep the customer informed about the progress of their two-wheeler's service or repair work.
- **Parts and Inventory Management**:

- Assist in identifying and ordering the necessary parts and accessories for servicing.
- Maintain an inventory of commonly used parts to avoid delays in service.
- **Billing and Payments**:

- Prepare accurate invoices based on the services rendered and parts used.
- Process customer payments and offer advice on additional services or products that may be useful for their two-wheeler.
- **Customer Satisfaction**:

- Ensure a high level of customer satisfaction by providing excellent service and maintaining a positive customer relationship.
- Follow up with customers after service completion to ensure that they are satisfied with the work done and address any concerns.
- **Handling Complaints and Queries**:

- Address customer complaints and concerns professionally, ensuring that issues are resolved in a timely manner.
- **Maintaining Service Records**:

- Keep accurate records of vehicle history, maintenance schedules, and customer interactions for future reference.

**Skills and Qualifications**:

- **Technical Knowledge**: Understanding of two-wheeler mechanics, repairs, and maintenance.
- **Communication Skills**: Strong verbal and written communication skills to interact effectively with customers and technicians.
- **Customer Service**: Experience in a customer-facing role, with a focus on providing excellent service.
- **Problem-Solving**: Ability to diagnose issues and offer the best solutions to customers.
- **Sales Skills**: Ability to upsell additional services, parts, and accessories.
- **Organizational Skills**: Ability to manage multiple tasks, appointments, and work orders simultaneously.
- **Attention to Detail**: Ensuring accuracy in service orders, billing, and communication.
- **Experience**: Prior experience in a similar role in the automotive or two-wheeler industry is preferred.

**Education**:

- **Minimum**: High school diploma or equivalent.
- **Preferred**: Diploma in automotive engineering, mechanical engineering, or a related field.

**Working Conditions**:

- Typically works in a dealership or service center environment.
- May involve working in the workshop, handling tools, and managing vehicle servicing schedules.

This role is crucial in ensuring the smooth operation of a two-wheeler service facility and plays a key role in delivering excellent customer experiences.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person