Customer Marketing Executive

21 hours ago

Madhavaram Chennai Tamil Nadu, India Hoopoe Infoedge Pvt Ltd Full time

Hoopoe infoedge is seeking a highly motivated and enthusiastic individual to join our team as a Customer marketing executive. As a Customer marketing executive, you will play a key role in providing exceptional customer service to our clients across various channels.

We are hiring for **Customer Marketing Executive**

**Experience : 2+Years**

**Salary : 15K to 25K +Petrol Allowance + Incentives**

**Location : Chennai, Madhavaram**

**Shift Timing : Day shift (Sunday off)**

**Two Wheeler is mandatory**

Personal qualities:
*Strong passion for serving and understanding customers.

*Interpersonal skills to help them nurture customer relationships and work with cross-functional teams.

*Incredibly creative marketing and communication skills.

*Analytical skills to determine marketing effectiveness and ROI of customer engagement efforts

*Strategic thinker that can see beyond the day-to-day grind to help reach marketing and sales goals, create a stronger brand, and improve the customer experience

Knowledge & previous experience:
*Any Bachelor’s degree

*Previous Customer Service, Customer Success, or Account Management experience.

*Experience creating and executing marketing campaigns and programs that drive customer engagement and advocacy.

*Familiarity with B2B marketing, lead generation, and sales processes.

Strategic responsibilities:
*Build rapport with customers to increase renewals, referrals, and cross-sell and upsell opportunities

*Lead and manage customer engagement and communication programs, such as in-person / virtual events, workshops, annual conferences, awards programs, onboarding and ongoing nurture campaigns

*Connecting with customers to ensure continued education and success throughout the relationship lifecycle

*Identifying key customers that can act as a marketing channel through case studies, speaking opportunities, etc.

*Help marketing and sales meet business objectives through customer advocacy initiatives.

Tactical responsibilities:
*Manage and maintain engagement and advocacy programs; continually recruit new customer advocates.

*Manage a library of up-to-date customer success stories.

*Manage annual/ biannual/ quarterly customer satisfaction surveys to drive change throughout the organization.

*Develop a customer lifecycle campaign program and work with marketing operations to implement.

*Create special marketing content for account management/ customer success to help at-risk customers with training.

*Target happy customers for upsell, cross-sell, and advocacy opportunities.

*Provide product feedback given by advocates to the Product Management team.

**Job Types**: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Lead generation: 1 year (preferred)
- total work: 2 years (required)
- Marketing: 2 years (required)

**Language**:

- English (required)

Work Location: In person

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