Customer Service Representative

**Customer Service/Support** **Location** - Gurugram, India**Language** - English*** **Job Advert**: - Are you looking for a career change with a forward-thinking global organization? We’re on the lookout for Customer Representatives - Non voice (on-site) who provide chat support to an international client to join our team of game-changers from our Gurgaon offices. In this dynamic role, you'll interface with customers. This position is onsite in our beautifully renovated facility. **Reimagine your career** Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year. **What you will do in this role** - Seamlessly multi-tasking, accessing and switching between tools during a chat conversation to ensure you are able to give the most accurate and complete service possibly - Providing an extraordinary customer experience by addressing queries through a web chat channel adhering to scheduled shifts, procedures, metrics, and departmental goals - Documenting each customer contact using contact tracking systems and escalating unresolved customer issues with all pertinent information included to appropriate resources - Following through on commitments, communicating status of work, identifying and requesting assistance with barriers that may interfere with progress - Developing and maintaining current knowledge of the campaign - Information security needs to be protected and you are responsible for highlighting any issues that you are made aware of by using the correct process - Ensuring first contact resolution at all times - Endeavouring to achieve and exceed all operational metrics and targets **Your qualifications** - Minimum high school level education - Both freshers and experience agents are welcome to apply - Web chat experience in a contact centre environment (Advantageous) - Experience working for international BPO (Advantageous) - High proficiency in the English language with excellent business writing skills - Demonstrable computer literacy, MS Office skills, understanding of relevant software and advanced internet functions **What’s in it for you** - Competitive salary ranging from 3,70,000 LPA - Free transport facility - Medical benefits - Rewards and recognition all year round - State of the art facilities including cafeteria, indoor games and other recreation activities - Industry experience to boost your career *** **Similar jobs**: **Customer Service/Support** **Mitarbeiter (m/w/d) für den IT-Support im Medizintechnikbereich - 100% Homeoffice**: Du suchst einen Job, der zu dir und deinem Leben passt? Dann ist diese Stelle genau das Richtige für dich.In **Remote, Germany** *** **German** **Customer Service/Support** **Swedish-speaking Technical Customer Support Advisor**: Open yourself to new career possibilities in Estonia and join our team as a Swedish-speaking Technical Customer Support Advisor **Remote, Estonia** *** **English** **Customer Service/Support** **Sachbearbeiter (m/w/d) private Krankenversicherung 0324A**: Wir suchen für unseren Kunden, einen der bedeutendsten Versicherungs - und Finanzdienstleistungsunternehmen in Deutschland, am Standort Stuttgart im Hybridmodell (80% Homeoffice) **Stuttgart, Germany** *** **German** **Customer Service/Support** **Sachbearbeiter (m/w/d) private Krankenversicherung 0124C**: Wir suchen für unseren Kunden, einen der bedeutendsten Versicherungs - und Finanzdienstleistungsunternehmen in Deutschland, am Standort Mannheim im Hybridmodell (80% Homeoffice) **Mannheim, Germany** *** **German** **More jobs