Ict Officer

**Position Title**: ICT Officer - Office 365 & Client Support
**Reports To**: Head of Corporate Services / ICT Manager
**Location**: Currently Remote
**Employment Type**: Full-Time

**Position Purpose**

**Key Responsibilities**

**Internal Office 365 Management**
- Administer Office 365 tenants including Exchange Online, SharePoint, OneDrive, Teams, and related Microsoft 365 services.
- Manage user accounts, security groups, licensing, and access controls.
- Monitor system performance, backups, and ensure timely updates and patches.
- Implement best practices for data governance, security, and compliance.
- Provide training and documentation to internal staff on efficient use of Office 365 tools.

**General ICT Support**
- Act as the first point of contact for internal ICT issues and service requests.
- Troubleshoot hardware and software problems (e.g. laptops, printers, mobile devices).
- Liaise with third-party vendors and managed service providers when required.
- Support network and infrastructure maintenance in collaboration with external IT providers.
- Maintain asset registers and software license compliance.

**External Client ICT Support (As Required)**
- Provide remote or onsite support to clients for Office 365 setup, migration, and troubleshooting.
- Assist with integration of Microsoft 365 into client systems where applicable.
- Ensure high levels of client satisfaction and maintain clear documentation of services provided.

**Qualifications & Experience**

**Essential**:

- Demonstrated experience in Office 365 administration.
- Strong understanding of Microsoft Exchange Online, Teams, SharePoint, and OneDrive.
- Ability to troubleshoot and resolve technical issues independently.
- Solid knowledge of Windows OS, networking basics, and end-user hardware.
- Excellent communication and customer service skills.

**Desirable**:

- Microsoft 365 certification (e.g., MS-100, MS-101 or equivalent).
- Experience supporting small to medium business clients.
- Exposure to ITIL frameworks or ticketing systems.

**Key Skills & Competencies**
- Attention to detail and problem-solving aptitude.
- Ability to prioritise work and manage multiple tasks.
- Strong written and verbal communication.
- Professionalism and discretion when dealing with sensitive data.
- Customer-first mindset.

**Performance Indicators**
- Uptime and performance of internal Office 365 environment.
- Response and resolution time for support tickets.
- Client satisfaction scores (if applicable).
- Compliance with internal IT policies and licensing.
- Accuracy of documentation and training provided.

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Flexible schedule

Shift:

- Morning shift

Work Days:

- Monday to Friday

Application Question(s):

- If given the choice, would you be open to a 7-day trial period before we finalize the terms?
- Have you ever developed an IT policy for a company?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Relevant: 5 years (preferred)

**Language**:

- English (preferred)

License/Certification:

- MCSE (preferred)

Work Location: Remote