Front Office Assistant for Business Hotel

6 days ago

Ernakulam, India Zoot Stay, Infopark Kochi Full time

Job Description for Front Office Executive:
Greeting and Welcoming Visitors. Handle incoming calls, take messages, and direct calls to the appropriate departments or individuals. Manage and maintain the reception area clean and organized. Handle incoming calls, take messages, and direct calls to the appropriate departments or individuals. Manage and maintain the reception area clean and organized. Address and resolve customer complaints or issues promptly or escalate them to the appropriate personnel as necessary. Handle cash transactions and maintain a cash register, ensuring accuracy and compliance with company policies. Maintain visitor logs, reservation records, and other documentation accurately and securely.

Skills and Qualifications:

- Excellent communication and interpersonal skills.
- Proficiency in using office equipment, such as phone systems and computers.
- Customer-centric approach and a pleasant demeanor.
- Strong organizational and time-management abilities.
- Ability to handle high-pressure situations and remain composed.
- Flexibility to work various shifts, including weekends and holidays, if required.

**Job Type**: Regular / Permanent

**Salary**: ₹8,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Rotational shift

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer relationship management: 1 year (preferred)
- Front desk: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 08138012518

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