Building Operations, Facilities Services

JLL supports the Whole You, personally and professionally.

**What this job involves**:
Prioritising the facilities’ needs
Working with both the facilities manager and the assistant facilities manager, you’ll oversee the Facilities day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, you’ll strive for continuous improvement in the process.

Manage all FM related requirements for the location to the end user satisfaction levels and maintain JLL standards on deliverables. Provide all administrative support to the Facilities Management team at the assigned location
To ensure timely and accurate completion of FM reports pertaining to soft services

Be accessible for escalation of all FM related issues, Oversee the Helpdesk Service request of Customers are attended. Provide management advice to Helpdesk operators for escalated issues, ensure immediate response to Priority Calls.
Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled, Oversee the Mailroom process and action escalations to the user satisfaction levels.

Provide management advice to mail room executives for escalated issues, Visitor Management, ensure visitors are promptly attended Front office managed well.

Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep, ensure newspaper and magazines in the reception area as necessary.

Oversee the Housekeeping Services are on satisfactory levels and as per standards set.

Muster all the housekeeping staff of the shift before deployment and communicate the priorities of the day
Inspect the turn out and attendance of the staff.

Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints.

Oversee the upkeep of indoor plants and take necessary action if required.

Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions.

Communicate to the FM through on all incidents and all-important operational issues which requires his assistance, guidance, and approval.

Take rounds of the facility regularly to identify issues in Housekeeping and initiate immediate corrective actions
Prepare weekly shift rosters for HK Services with the help of Facility Manager. Ensure the rosters are briefed well to the team to make them understand the deliverables.
Co-ordinate all the FM supplies required for the location with the central resource, ensure timely availability of all FM related supplies at the site.

Adhere to the reporting procedures as per JLL standards and requirements, Follow the Standard process for managing all FM requirements at the location.

Ensure vendor compliance audit done at the location through JLL audit team and records maintained

In addition, you’ll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You’ll also be on top of health and safety issues that may arise, and actively participate in reviewing them.

Also, part of your mandate is to monitor the Facilities budget. As the person in charge, you’ll make sure that there’s enough Supplies to support operations. You’ll also see to it that vendor invoice processes comply with standards.

Going above and beyond expectations

Client satisfaction is second nature to the person in charge. In this role, you’ll take on difficult issues and seek out opportunities to improve operations. You’ll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements.

In addition, you’ll carry out routine service audits to ensure that the team maintains its overall performance. You’ll also oversee creating stock reports, meeting minutes and monthly management reports to the clients.

Strong knowledge of property operations

Solid background in team management
Are you an adept leader with a proven track record in managing a team? Are you capable of effectively rolling out improvement plans? Do you possess superior communications and reporting skills? If these soft skills are your areas of expertise, then we are more than thrilled to have you aboard.

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm